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Swap Zone® Privacy Policy
Last updated: December 1, 2023
Who We Are:
We are Rouad Al-Najah Company for Electronic Marketing LLC (CR No: 4030529270), hereafter “SWAPZONE,” with headquarters at 7696 Al Madinah Al Munawarah Road, Ar Ruwais District, P.O. Box 23215, Office 306, Jeddah, Saudi Arabia. SWAPZONE can always be reached at support@swapzoneksa.com.
Controller:
Rouad Al-Najah Company for Electronic Marketing LLC is the controller and responsible for your personal data.
General Policy:
Users may browse the SWAPZONE app at any time without providing SWAPZONE with any personal information, defined as any information that may be used to identify users and includes but is not limited to the user’s name, phone number, and email address. Providing personal information is required when users want to use SWAPZONE’s app services.
SWAPZONE will retain users’ personal information in order to keep their accounts active. Any personal information collected will be stored on a secure, cloud-based server in Saudi Arabia, accessible only by SWAPZONE’s Compliance Department staff. SWAPZONE will not sell or share users’ information with any company, nor sell or disclose personal information collected by the SWAPZONE app to third parties in the ordinary course of business.
Certain third-party agents and other third parties performing services for the app (e.g., technical auditors, developers, and order fulfillment operators) may need to access users’ personal information in order to provide certain services requested by users.
Users may request SWAPZONE to remove their personal information from its records at any time by emailing SWAPZONE’s Compliance Department at comoliance@swapzoneksa.com. SWAPZONE will disclose users’ personal information only if required by law or in the good-faith belief that such action is necessary in connection with a sale or other financial transaction.
What data we collect:
SWAPZONE collects personal identity information from users when they create their account name, which will be displayed to all users of the SWAPZONE app. SWAPZONE also collects users’ personal identity information when users verify their identities via Nafath, which allows SWAPZONE to collect the user’s full name, phone number, email address, home address, and ID number.
To ensure the safety, security, and transparency of the SWAPZONE app for all users, no data collected from Nafath will be displayed in the SWAPZONE app or to any users.
How SWAPZONE uses the information collected:
SWAPZONE collects and uses users' personal information for the following purposes:
- To verify all users in order to minimize fraud and ensure that SWAPZONE is a safe, secure platform for all users;
- To expedite support services for users at their request; and
- To improve the app.
How SWAPZONE protects your information:
SWAPZONE complies with procedural and security standards in collecting, handling, and storing data to protect users’ personal data, usernames, passwords, transaction-related information, and data stored on the SWAPZONE app from unauthorized handling, modification, disclosure, or destruction.
Sensitive, private data are exchanged between SWAPZONE and users through secured communication channels and are encrypted and protected through digital methods.
Sharing personal data:
SWAPZONE does not sell or trade users' personal identification data to other parties. SWAPZONE may use third-party service providers in the operation of its business and app, including technical auditors, developers, and shipping companies. SWAPZONE may share users’ data with such third parties for user-specific purposes during their use of the app. SWAPZONE also does not share users’ data with any official government agency except upon the receipt of an official written request addressed to SWAPZONE to disclose users’ data in security or criminal cases.
Changes to the privacy policy:
SWAPZONE reserves the right to update this privacy policy at any time with or without notifying users. SWAPZONE encourages users to frequently review this privacy policy for any changes to ensure their full awareness of SWAPZONE’s policy to protect personal data collected from users. The user acknowledges and agrees that they are responsible for reviewing this privacy policy periodically and becoming aware of the amendments.
Agreement with the terms & conditions:
By using the SWAPZONE app, the user agrees to our privacy policy and the terms and conditions that govern the use of the app. Users who do not agree with SWAPZONE’s policy should refrain from using the app. Users acknowledge that their continued use of the app after published changes to this policy or to the terms and conditions of use of the app will be considered to indicate their acceptance of those changes.
